Privacy Policy

Effective Date: January 1, 2026

At Zion Auto Glass, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Texas Operations

Zion Auto Glass is a locally owned and operated business. We reside and operate solely within the State of Texas. We do not offer services, solicit business, or knowingly collect data from individuals outside of our service area. All business practices and data policies are governed by the laws of the State of Texas.

2. Information We Collect

We collect information necessary to provide accurate auto glass quotes and secure appointments. This includes:

Personal Information: Name, phone number, email address, and service address.
Vehicle Information: Year, make, model, VIN (Vehicle Identification Number), and damage photos.
Technical Data: IP address, browser type, and device information used to access our site.

3. Security & Fraud Prevention

        Why we collect technical data:

        To protect the integrity of our business, we utilize advanced data collection methods—including IP logging and bot detection protocols—to verify the authenticity of service requests. This allows us to aggressively filter spam, prevent fraud, and block malicious automated bots from interfering with our operations.

4. How We Use Your Information

We use your data strictly for the following purposes:

To provide accurate price quotes and verify vehicle parts availability.
To schedule mobile or in-shop services.
To communicate with you regarding your appointment or insurance claim.
To comply with legal requirements or law enforcement requests.

5. We Do Not Sell Your Data

Your privacy is not for sale. Zion Auto Glass does not sell, trade, rent, or lease your personal information to third-party data brokers, marketing agencies, or spam lists. We only share necessary data with trusted service partners required to fulfill your request (e.g., your insurance provider if you file a claim, or our payment processor).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Google Analytics & Advertising

We use Google Analytics and Google Ads to help local customers find our services. These tools may use cookies to understand site traffic and performance. You can opt-out of Google's use of cookies by visiting Google's Ad Settings.

8. SMS Terms of Service

By opting in to SMS messages from Zion Auto Glass, you agree to receive text messages for customer support, service updates, and other communications related to your account.

You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

7. Contact Us

If you have questions about this policy, please contact us directly:

Zion Auto Glass
1500 Atkinson Drive
Lufkin, Texas 75901
Phone: 936-707-7105